Pre-release information. Public launch materials are still under review.

MOVR support

Help for the MOVR pre-release rider and driver apps.

Contact the team

Sign in to the app, open Account, then Help and support. Describe the issue and send a support message. Open Support to review the ticket and replies. Include the trip reference when relevant, and keep passwords, government IDs and full card numbers out of messages.

Account access

Use Forgot password on the sign-in screen to request a reset. Customer email delivery and a public contact channel are still being finalized before launch. If an internal test account cannot sign in, contact the person who invited you to the test.

Payments

Test builds use Stripe sandbox transactions. Use Membership and Payment methods in Account to review the corresponding test state. Do not enter real payment card details.

Emergencies

MOVR support is not an emergency service and is not advertised as continuously monitored. Call 911 for an emergency in the United States.